Privacy Policy

A Legal Disclaimer

This Privacy Policy is provided for general informational purposes and may not reflect all legal requirements that apply to your business, website, or data practices. It is not legal advice. You should consult qualified legal counsel to confirm compliance with applicable privacy laws and regulations.

Privacy Policy - The Basics

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit quayroofing.com (the “Site”), contact us, request an estimate, schedule service, or otherwise interact with Quay Roofing (collectively, the “Services”).

Information We Collect

We may collect the following categories of information:

• Contact information: name, email address, phone number, mailing address.
• Service and estimate details: property address, service requests, photos you upload, appointment preferences, project notes.
• Communications: messages you send via forms, email, text, or phone; records of customer service interactions.
• Device and usage data: IP address, browser type, pages viewed, referring/exit pages, approximate location, and timestamps.
• Cookies and similar technologies: data used to remember preferences and understand Site performance.

How We Collect Information

• Directly from you when you submit a form, request an estimate, call, text, or email us.
• Automatically when you use the Site (e.g., via cookies, server logs, and analytics tools).
• From service providers that help us operate the Site and deliver Services (e.g., scheduling, CRM, hosting, analytics).

How We Use Information

We may use information to:

• Provide estimates, schedule appointments, and deliver roofing services.
• Respond to inquiries, send service updates, and provide customer support.
• Improve the Site, troubleshoot issues, and analyze performance and traffic.
• Send administrative messages (e.g., confirmations, changes to appointments).
• Send marketing communications where permitted by law (you may opt out at any time).
• Protect against fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our terms and policies.

How We Share Information

We may share information in the following circumstances:

• Service providers: vendors who help us operate our business and the Site (e.g., hosting, email delivery, analytics, CRM, scheduling).
• Professional advisors: accountants, legal counsel, or insurers when necessary.
• Legal requirements: if required by law, regulation, subpoena, or similar legal process.
• Business transfers: in connection with a merger, sale, financing, or acquisition of all or part of our business.

We do not sell your personal information in the ordinary course of business.

Cookies, Analytics, and Advertising

We may use cookies and similar technologies to operate the Site, remember preferences, measure performance, and understand how visitors interact with our pages. We may also use third-party analytics tools (such as Google Analytics) and advertising platforms to measure campaigns and improve our marketing.

• You can control cookies through your browser settings and may be able to block or delete cookies.
• If you disable cookies, some Site features may not function properly.

Your Choices

• Marketing emails: you may opt out using the unsubscribe link or by contacting us.
• Marketing texts: if we send marketing texts, you can opt out by replying “STOP” (where applicable).
• Cookies: adjust browser settings to limit or block cookies.

Data Retention

We retain information for as long as reasonably necessary to provide Services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

The Site and Services are not intended for children under 13 (or other age as required by applicable law). We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can delete it.

Links to Third-Party Sites

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date below indicates when changes were last made. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

Last Updated: January 2026